PTC FAQ - icewolfphoto
Products Offered
Prints - click for info

All PTC show images are available as standard photographic prints on two different paper types. You may choose between a normal glossy print and a metallic print. Prints can be purchased by clicking on the "Buy" button in each gallery.

• Glossy prints will look like photographic prints you are used to getting from your favorite photo lab.

• Metallic prints have an almost pearlescent look to them and produce very vibrant colors.

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Digital Downloads - click for info

IceWolf Photography provides two different types of digital downloads. You can either purchase single images or entire galleries. With either option you have a choice of resolution from web sized to the full, original size. Web resolution is suitable for use on the web, the intermediate sizes for small prints, and the full resolution for large prints.

• Single Image downloads can be purchased by clicking the "Buy" button and then clicking the blue "Downloads" tab. If you select multiple images they will be made available in a single .zip file after you complete checkout.

• Full gallery downloads are offered at standardized prices for all galleries for PTC. You will find an 'All Digital Downloads' option under the 'Buy' button. Here you will be able to select the resolution of the files you would like to download and you can then add the download to your cart. At the present we can only offer a global price for full gallery downloads, it does not scale based on the number of images in the gallery.

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Full Gallery Downloads - click for info

Starting in the 2012-2013 season we will be offering all photo shoots into one gallery for each show for ease of purchasing an entire show. The "Complete Show" Gallery will contain publicity photos, dress rehearsal photos, and archival photos. Once all the photos have been posted to the website you will be able to purchase the entire gallery for a flat rate. This rate is the same for every show.

Full Gallery Download Pricing:
• "Web" Resolution ($70): Suitable for use on websites, not good for prints.
• "Low Res" ($90): Suitable for websites and small prints (up to 4x6)
• "High Res" ($130): Suitable for websites and medium sized prints (8x10)
• "Original" ($185): The highest resolution available suitable for just about any use you can think of.

To download a full gallery, you will find an 'All Digital Downloads' option under the 'Buy' button. Here you will be able to select the resolution of the files you would like to download and you can then add the download to your cart.

At this time we are working to apply this feature to all previous seasons. Look for new galleries under the year and "Full Show Galleries" to see what is available. We should have them all available very soon.

For those who do not wish to buy a full gallery, we encourage you to look at our Pick 30 CD option.

If you wish to purchase an entire show PLEASE WAIT until ALL the photos from that show have been posted. Full gallery purchases made before all photos are online WILL NOT include all images.

While we understand that full gallery purchases may seem expensive, our business relies on sales of photos to remain in operation, much the same way that actors needs shows. Despite how easy it seems to copy digital works these days, we would appreciate it if individuals seeking the use of these images would purchase their own copy and license. We can track purchases and digital usage, and we would prefer not to have to ask you to discontinue use of or purchase pirated images.

Remember: Images may always be shared on social sites like Facebook and Twitter using the share button. This is perfectly acceptable use since the images will bear a watermark.

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Pick 30 CD - click for info

This product allows you to pick up to 30 images to have burned on CD and mailed to you. It is not offered through SmugMug so you must make a separate order from any prints or mercandise offered on the site. The best thing about the Pick 30 CD is that you can mix-and-match images from any show that is available currently on IceWolf Photography. For complete details and ordering information use the following link: Pick 30 CD Info/Orders.

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Merchandise - click for info

We offer a selection of photo merchandise that may be appealing to have at home or to give as gifts. We offer items like playing cards, puzzles, mouse pads, and coffee mugs. You can find a full listing of merchandise when you pull up the purchase information for the photos.

We can also design and make greeting cards from images upon request. If you would like to take advantage of this service please let us know. We often will try to generate cards for our holiday slot shows.

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Online Sharing
Personal Websites - click for info

Any images purchased may be used on personal websites and portfolios. Photos used on your website should include proper attribution for any actors and artistic staff per applicable union rules. It would be greatly appreciated if you include a photo credit for the photographer.

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Free Social Sharing - click for info

There are multiple easy ways to share images from IceWolf Photography on many of your favorite social networking services.

The quickest way is to use the share buttons below the large image on the page. You can share to Facebook, Pinterest, Twitter, and Google+. Just click the button for the service you want, and the images will be posted to your timeline or feed!

For more control and sharing options, you will find a 'Share' button above each image. From there you can get embeddable links to photos which you can post in your blog, or on your favorite internet forum. Link codes are provided for the images directly as well as for embedding on most blog platforms (Wordpress, Blogger, etc.). You can also connect to services like Facebook, Twitter, MySpace, and many more. You can even email the photo to friends and family. All of these options offer free sharing, the only caveat is that shared images will carry the same watermark that you see when viewing them in the galleries.

If you do choose to share photos from IceWolf Photography on social media sites, please do us the courtesy of liking or following us in return. Thanks!

Please make sure that if you choose to share images you follow any applicable union rules such as listing the names of cast members appearing in the photos.

Customers may use digital images purchased from IceWolf Photography on personal websites and for other personal use. Proper attribution should be given to any people or designs pictured as well as to the photographer. Use of purchased images on social sharing sites is permisable under the same guidelines as above, however we would prefer that if you want to share images on social networks that you use the provided sharing portals offered by IceWolf Photography.

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When can I buy photos? - show answer

Photos are typically available within a week of the photo call. All photos should be available before the end of the run of each show.

Once photos are posted to the website they are available for purchase 24 hours a day. Photos will be available on the website indefinitely, you can always come pack and purchase photos from years past.

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Why do PTC Images cost what they cost? - show answer

In the digital age photographers have a real connundrum. It is so easy to copy and distribute digital files, photographers have to have a way to actually maintain a business and make a living. We are not like RIAA or the MPAA who hunt down and sue people who copy photos, we just want you to realize that compensation for our art of photography comes from images sales, much like compensation for an actor's performance comes from ticket sales.

So how do we cover ourselves? The way I see it, we have two options:

  1. Sell CDs of all images at a high price expecting that each cast would probably buy one and copy it.
  2. Set a resonable price for products, offer some deals, only make personalized CDs and hope that individuals feel comfortable purchsing the product that best fits their needs.

I have chosen the latter of the two options and thus have priced single images at what I feel is a resonable price, and I offer the customized "Pick 30 CD." You have to remember that once you buy a digital image you can make copies or prints or send it all over the web. After that initial purchase you are free to use the images in any way as defined by the Personal Use License. Once you own the image I don't make any more money when you send it to 100 of your friends and family.

Hopefully this helps you understand a little more about why I have set my pricing the way it is. I understand that there may be cases where the current pricing is an issue, and I am happy to work with you on an individual basis. If you have any questions, comments or concerns about the pricing, please do not hesitate to contact me!

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What is the "Personal Use License?" - show answer

IceWolf Photography ("Content Provider") grants buyer a non-exclusive perpetual personal-use license to download and copy the accompanying image(s) or video(s) (collectively, "Media,") subject to the following restrictions:

• This license is for personal use only. Personal use means non-commercial use of the Media for display on personal websites and computers, or making image prints or video copies for personal use. The Media may not be used in any way whatsoever in which you charge money, collect fees, or receive any form of remuneration. The Media may not be used in advertising. The Media may not be resold, relicensed, or sub-licensed.
• Title and ownership, and all rights now and in the future, of and for the Media remain exclusively with the Content Provider.
• There are no warranties, express or implied. The Media are provided 'as is.'
• Neither Content Provider nor SmugMug will be liable for any third party claims or incidental, consequential or other damages arising out of this license or buyer's use of the Media.

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How long does it take to get a Pick 30 CD? - show answer

On average pick 30 CD's will be created and shipped within a week of ordering. If there are any delays we will let you know when to expect your CD.

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Who do I contact if there is a problem with my order? - show answer

Orders are processed and filled by SmugMug, the company that hosts and powers my website. If you have an issue with an order after it has been submitted, received, or if you have a problem with the shopping cart and ordering system please contact SmugMug support.

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How do I contact IceWolf Photography? - show answer

The best way to contact us is by filling out the form below. We will get back to you as quickly as possible. Due to internate security issues, if you would like to get in touch via phone you can get my contact information from the Pioneer Theatre Company.

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